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Find answers to frequently asked questions about Tillzen POS.
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How does the offline mode work?
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Tillzen stores all your sale and inventory data locally on your device using encrypted storage. When your internet returns, the system automatically checks for changes and syncs your local data with our secure servers without interrupting your workflow.
Can I integrate MTN or Telecel MoMo?
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Yes! Tillzen comes with native support for major Mobile Money providers in Ghana. You can process customer payments directly within the app, and the system handles the reconciliation automatically.
Is the data safe and GRA compliant?
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Absolutely. We use industry-standard encryption for all data storage and transfers. Additionally, our system is pre-configured with GRA-standard tax calculations (NHIL, GETFund, VAT) to ensure your business stays compliant with local regulations.
How many staff members can access the system?
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The number of staff accounts depends on your plan. Our standard plan supports basic user access, while the premium plan allows for unlimited staff roles with granular permissions to control exactly what each employee can see and do.
What happens if my device is lost or stolen?
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Since all data is synced to the cloud, you can log in on a new device and all your records will be restored instantly. You can also remotely lock access to a specific device from your main merchant dashboard.